Design to Production (D2P), a global leader in digital signage solutions, is proud to announce a new systems partnership with Servicely, a leading service management platform. This collaboration represents a significant step forward in streamlining D2P’s helpdesk, with Servicely now powering their ticketing system, asset management and incident response.

With over 10,000 digital assets deployed worldwide and 2,500+ active service-level agreements, D2P operates a complex digital ecosystem. Design to Production sought a scalable platform to increase efficiency and speed to resolution in managing client assets.

Servicely’s AI-driven platform offers an intuitive, automated approach to help desk management, enabling our helpdesk team to handle support requests more efficiently, with a greater level of visibility.

Setting The Standard in Digital Signage Asset Management

“At D2P, we strive to deliver the best possible customer experience,” said Joshua Day, Director of Digital Assets at Design to Production. “Partnering with Servicely allows us to scale our helpdesk operations while ensuring that we maintain the exceptional quality and service our clients expect.”

Dion Williams, CEO of Servicely, shared his enthusiasm for the partnership: “We are thrilled to support Design to Production in delivering world-class service to their clients. By leveraging Servicely’s AI-powered platform, D2P can optimise their service operations, reduce complexity, and continue setting benchmarks in the digital signage industry.”

What This Means for Our Clients

This partnership enhances D2P’s ability to:

• Respond to and resolve tickets faster
• Deploy technicians more efficiently to site
• Ensure the health and performance of digital assets

A Natural Partnership Flourishes

 As D2P continues to grow across Australia and globally, partnerships like this demonstrate the importance of our suppliers in delivering a superior customer experience. With the help of Servicely, D2P’s support team is now well-equipped to handle many more digital assets under management into the future.